The ecoplanet respects your privacy! WE understand the importance of your personal information and we are committed to maintaining the trust of our customers on our website by keeping your personal information secure and respecting your privacy rights.

When you shop from an online store, you leave information about yourself. It can be your social security number, your contact information and what e-mail address you have and what you shop for. This policy applies to you if you buy or use any of our products, shop on Ekoplanet or use your mobile device.

This policy sets out how we use your information and provide you with information about the personal information we collect, how we keep it secure, how we ensure that your privacy is maintained and your rights related to the personal information we hold about you.

We may collect the following information about you:

*your name and gender

*your date of birth

*your contact information needed for delivery and invoicing

*your account login information that you have with us including your password and username

*your bank account or payment card details when you shop at Ekoplaneti*nformation about all the services we provide you

*your feedback and survey responses

*your preferences as well as interests and marketing preferences

*your possible communication and correspondence with us

*your surfing activities online on our website

*your IP address and your location

*your publicly available personal data

In some cases, we may need to collect additional data for the purposes set out in this policy. We collect some of the above personal information directly from you, e.g. when you send a message to us or when you create an account on Ekoplanet, other personal information we receive indirectly eg your shopping activity. We can also collect personal information from third parties who have your consent to send your information to us, or from publicly available sources.

Information we collect can be used to:

*process your orders

*be able to take payment from you or give you a refund

*provide products to you

*manage all the accounts you have on Ekoplanet

*be able to see if our customers are genuine by verifying your identity

*manage and administer the reward and loyalty programs you participate in

*prevent and detect any crimes and frauds and related purposes

*customize your shopping experience and conduct market research

*we should be able to understand more about you as a customer and be able to carry out our static analysis

*provide online advertising

*contact you about our products and any services

*improve our website and any services and apps

*tailored our website for you

*be able to help you with your questions and solve any problems that arise

Ekoplanet uses your personal data for marketing purposes only with your approval. We can do this in different ways e.g. via e-mail, text message, social media or other electronic means. Our aspiration is to inform you only about products that may be interesting or relevant to you.

You can change your marketing preferences at any time or opt out of receiving promotional messages through the three options. Either you click on the link "unsubscribe" in our e-mails, change the marketing settings on your account that you have on Ekoplanet or by contacting us by email

We may need to share your personal information with third parties to provide certain services. We work with suppliers, other partners and service providers. We will only share the personal information that is necessary to provide certain services to Ekoplanet or directly to you. We will do so where they meet our data processing standards and have confirmed that they have appropriate data protection and security controls in place. Our contracts with those partners prevent them from using your personal information in an inappropriate way.

We may need to share your personal information with our delivery partners, payment providers, IT companies, supplier partners and marketing companies.

Data protection manager at Ekoplanet

We keep your personal information secure and use appropriate security measures to protect your personal information. If you want to know more about data protection at Ekoplanet, contact us by email

Your rights

You have many rights related to your personal data under the new EU General Data Protection Regulation. You can read more about the law and your rights on the Data Inspectorate's website.

-You have the right to have your personal information that we process changed in case you see that it is incorrect

-You have the right to receive a copy of the information about you that we process. You can do so by contacting us.

-You have the right for us to delete your personal information

-You have the right to withdraw your consent for the processing of data.

-You have the right to data portability.

-You have the right to submit any complaints regarding the processing of personal data to the Data Inspectorate.

If you want to exercise your rights, send us an email

Contact Us

We always want to hear from our customers, therefore do not hesitate to contact us. We respond most quickly to email


Our website uses cookies to collect information. We also use Google's services "Google Analytics" and "Google Remarketing". These services also use cookies.

A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. Ekoplanet uses cookies e.g. to keep track of your shopping cart, your settings and which pages you have visited in order to give you a better customer experience and support.