If you want to complain about a product, let us know as soon as possible to firstname.lastname@example.org. In the case of broken products, you need to send a picture of what is defective, and describe how it broke. If the product is damaged during transport, you need to notify the delivery point when you pick up the package or the driver, if the damage is visible on the packaging. If you experience that a product tastes different or is different, you will need to send a picture where you can see how the product is defective and a description. Note that when you want to complain about a product, we need to take the complaint to our supplier before it may be approved.
In the event of an approved complaint, Naturplanet is responsible for shipping and return shipping. If the complaint is not approved, the customer will be charged SEK 49 for shipping back to the customer. According to law, the right to make a complaint expires 3 years after the customer has received the product or after the expiry date has passed. If you do not feel satisfied with our handling, you can contact the General Complaints Board (www.arn.se) or the European Commission for a dispute resolution: http://ec.europa.eu/odr